Over the past decade, every aspect of human industry has been undergoing incredible transformations as AI technologies have spread to the IT and Cloud technology sectors. The latter is an example of a successful industrial conglomerate that has drawn in the interest of multiple partners and customers in the most varied industry fields; from transportation and health care to education, agriculture, travel and more.

The reason for its success is of course its high-speed processing capacity, which is as close as can get to real-time interaction, and through its ability to filter essential data which is delivered for the purpose of short term or long term business solutions. AI is also able to predict and adapt to customer changes in preference by recognizing trends and patterns in human behavior.

This is why the process of machine learning and semantics technology systems are central tools in the development of AI. While the idea might still seem far-fetched (although self-replicating machines are on the agenda as well), you might be seeing it in your own office sooner than you think. Just by using YouTube, Google Search and Facebook, you are already interacting with A.I. technology.

impact of ai

It can recognize audio, human speech, and text and customize customer experience by delivering specific content to fit their preferences and behavior. AI assistants are another bonus, which help customers with questions and deliver the answer in real time. By sifting through all the available data on the world wide web, A.I. can provide solutions to problems before they appear, can organize a company more efficiently, encourage stronger collaboration across departments (and vis a vis the managerial levels), reduce bureaucracy, and accelerate delivery to customers/clients before a scheduled deadline.

Aside from smart cars and smart homes, VR (virtual reality and holographic imagery for training and integration of brain/sensory functions), robotic travel agents and waiters are already ’employed’ in the travel and restaurant industries. Robocops exist and are also used by the military – not to mention the use of Robotics integrated with A.I. in the medical sectors (for analysis, surgery and therapy), in the biochemical industry, in physics (quantum computing) and for engineering/construction purposes.

The applications for A.I. are virtually endless (scientists envisage a world run by self-replicating robots through a central global computer, able to build cities and spacecraft and perform all the necessary tasks for humans. A.I. of course is already being used in the aerospace industry since being popularized in 1969 by Stanley Kubrick’s 2001 A Space Odyssey); this is why scientists are working on newer methods of CPU fabrication processes to store more data in smaller CPUs.

Storage and memory cost a lot in terms of ‘space’ and ‘time’, and thankfully we have the Cloud for this purpose. However, even the costs of maintaining and increasing memory storage by providers are an issue here, and while the Cloud is ‘scalable’ in terms of initial and long-term costs, it is unlikely to provide a solution – so as long as the learning and processing speed of AI increases, this will enable the businesses that use these applications to gain a higher competitive advantage. A.I. is therefore especially useful for small business to gain a jump-start.

One of A.I.’s advantage lies in its ability to perform repetitive tasks at high speed without experiencing human emotional responses like ‘boredom’, ‘fatigue’ and ‘frustration’ (which may all hinder the productive potential of employees including deadlines). This largely contributes to employees’ morale and also allows for more creativity among the workforce.

This factor will help the human employees to enhance their creative potential and expand into other areas, while at the same time also contributing their ideas to decision-making within the company. Primarily, introducing A.I. applications to your business on a scalable and incremental level is the best option, especially if you are seeking a single rather than multiple business solution.

A.I. is costly in terms of maintenance and upgrades, so determine first which tasks are still best left to humans who are experts in the field, and which to delegate to AI depending on the needs of your specific departments. You may want to delegate more intricate tasks like text/data analysis and computing to AI for example.

AI is very valuable for your business when it comes to social media as well. For example, Social Media Analytics is a process whereby the data and all the conversations taking place on the various sites, social media, and professional/consumer blogs are processed and filtered to deliver to the customer a personalized experience.

It helps a company in improving their understanding better of their client/customer base, communicate better with them, and respond to fluctuations in customer satisfaction and loyalty to provide ever higher levels of service.


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